Thank you for choosing Yelafrica. We want you to be completely satisfied with your purchase, and we strive to provide you with high-quality products and excellent customer service. Please read our Return Policy carefully to understand our guidelines for returns and exchanges.
1. Returns and Exchanges Eligibility: We accept returns and exchanges within 14 days of the delivery date. To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as when you received it.
2. Non-Returnable Items: Certain items are not eligible for return or exchange, including but not limited to:
- Personalized or custom-made items
- Items marked as final sale
- Perishable or consumable goods
- Intimate or sanitary goods
3. How to Initiate a Return or Exchange: To initiate a return or exchange, please follow these steps:
- Contact us at support@yelafrica.com within 14 days of receiving your order.
- Ship the item back to us using a trackable shipping method. The return shipping costs are the responsibility of the customer.
4. Refund Process: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within 5 – 7 business days. Please note that original shipping charges are non-refundable.
5. Exchange (if applicable): We do not offer exchanges because we can’t guarantee that the size or style you want will still be available or at the same price. If you need to exchange it for the same item, simply return it for a refund and then purchase the new one if available.
6. Damaged or Defective Items: In the event that you receive a damaged or defective item, please contact us immediately with photos of the item and its packaging. We will assess the situation and provide you with instructions for returning the item or receiving a replacement.
7. Return Shipping Address: When you contact us, we will provide you with the return shipping address.
8. Contact Us: If you have any questions or concerns about our Return Policy, please don’t hesitate to contact our customer support team at [email address] or [phone number]. We are here to assist you.
Please note that this Return Policy is subject to change without notice. It’s important to review the policy before making a purchase. This is a sample policy template, and you should adapt it to your specific business practices and legal requirements.