Thank you for shopping with Yelafrica. We are committed to ensuring a seamless shopping experience and timely delivery of your orders. Please read our Shipping Policy carefully to understand how shipping and delivery processes work.
Processing Time: Orders are typically processed within 1 – 2 business days of receiving payment. Customized or personalized items may require additional processing time, which will be clearly communicated during the ordering process. Orders are processed and shipped Monday-Friday only. Orders placed on the weekend and holidays will be processed within the next 2 business days.
Shipping Costs: Shipping costs are calculated based on the total weight of your order, your selected shipping method, and your delivery address. You can view the shipping costs during the checkout process before finalizing your order.
Free UK shipping: We offer Free Standard Shipping on UK orders over £49
Delivery Time: Delivery times may vary depending on your location. Please note that these are estimated delivery times and are not guaranteed. While we make every effort to deliver your order on time, unforeseen circumstances such as weather conditions or carrier delays may impact delivery times.
- UK Standard shipping: 2 to 4 business days
- UK next-day shipping: 1 to 2 business days
- International shipping: 3 to 7 business days
International Shipping: We offer international shipping to selected countries. Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs. Delivery times for international orders may vary based on destination and customs processing.
Order Tracking: You can track your order’s progress by using the tracking number provided in your shipping confirmation email. If you encounter any issues with tracking your order, please contact us at support@yelafrica.com or 00447927328119
Address Accuracy: It is important to ensure that your shipping address is accurate and complete. We cannot be held responsible for delayed or undelivered orders due to incorrect or incomplete addresses provided by the customer.
Order Changes and Cancellations: Once an order has been placed, changes or cancellations may not be possible, especially if the order has already been processed and shipped. Please contact us as soon as possible if you need to make any changes to your order.
Returns and Exchanges: For information on our returns and exchanges policy, please refer to our Returns Policy page.